Dear users,
It came to our attention that some Samsung devices have issues using our app. It appears that at least the Galaxy Note 3, Galaxy S4 and Galmaxy S5 running Android 5.0 Lollipop are concerned.
This is actually an issue inside Samsung's version of Android 5.0.
According to our sources, those devices are eligible to a Android 5.1 or even 6.0 update that should solve the error.
If you have a Samsung device running Android 5.0, we recommend to update it to the latest OS version.
To know which version your smartphone or tablet is running, please follow these steps (it can slightly change according to the device you use):
- Open the Settings of Android
- Go to the bottom of the list and open "About device"
- You will then find your OS version under the label "Android version"
If your device is running 5.0, you can ask for un update by pressing "Software update" at the top of that screen and then "Update".
If you encounter any issue or have any question, regarding this information or anything else, feel free to contact us at support@andaman7.com and it will be a pleasure to help you.
Be healthy!
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